Refund Policy
Last updated: August 2026
At Haus of Peace, we want you to love every piece you bring into your home. If something isn't right, this policy explains how refunds and returns work.
RETURN ELIGIBILITY
You may request a return within 30 days of delivery. To be eligible for a return, items must be unused, unassembled and in their original condition with all original packaging and tags included.
ITEMS NOT ELIGIBLE FOR RETURN
The following items are not eligible for return or refund:
— Items that have been used, assembled or installed
— Items with removed packaging or tags
— Items that have been damaged by the customer
— Items marked as final sale or clearance
— Personalized or custom-made items
— Gift cards
HOW TO REQUEST A REFUND
To start a return and refund, email us at support@divinedealz.com with the following information:
— Your order number
— The item or items you wish to return
— The reason for your return
— Photos of the item and packaging if applicable
Our team will review your request and provide return instructions once approved. Please do not send items back without contacting us first. Returns sent without prior approval may not be processed.
RETURN SHIPPING
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method as we are not responsible for returned items that are lost in transit.
If your item arrived damaged, defective or incorrect, contact us within 7 days of delivery with photos of the issue and your order number. In these cases, we will arrange a resolution at no additional cost to you.
REFUND PROCESSING
Once we receive and inspect your returned item, you will be notified by email whether your refund has been approved or declined.
Approved refunds are processed to the original payment method within 7–14 business days. Please allow additional time for your bank or payment provider to reflect the refund in your account. The total processing time may vary depending on your financial institution.
PARTIAL REFUNDS
In certain situations, only partial refunds may be granted:
— Items returned with visible signs of use or wear
— Items returned without original packaging
— Items returned after the 30-day return window but approved as an exception
DAMAGED OR DEFECTIVE ITEMS
If you receive an item that is damaged, defective or incorrect, contact us within 7 days of delivery at support@divinedealz.com. Please include:
— Your order number
— A description of the issue
— Clear photos of the damage or defect
— A photo of the packaging if applicable
We will review your case and arrange a replacement or full refund. You will not be responsible for return shipping costs on damaged, defective or incorrect items.
EXCHANGES
Exchanges are subject to product availability. If you would like a different item, contact us at support@divinedealz.com with your order number and the exchange you are requesting.
If the requested replacement item is out of stock, a refund will be issued instead.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible at support@divinedealz.com. If your order has not yet been processed or shipped, we will cancel it and issue a full refund.
Once an order has been shipped, it cannot be canceled. You will need to wait for delivery and then follow the return process outlined above.
LATE OR MISSING REFUNDS
If you have not received your refund within 14 business days of our confirmation email:
— Check your bank account or credit card statement again
— Contact your bank or payment provider as processing times may vary
— If you have checked with your bank and still have not received your refund, contact us at support@divinedealz.com and we will look into it
CONTACT
For any questions about refunds or returns, reach out to us at support@divinedealz.com with your order number and we will get back to you as soon as possible.